RETURN ELIGIBILITY CHECKLIST
In order to receive return authorization and avoid delays / complications, your return:Cannot be used, installed, or a remanufactured* part.
Must be returned in its original packaging.
Must be returned within 30 days of purchase.
*Unfortunately, due to the static sensitivity of these items, we are not able to accept general returns on remanufactured items.
Please review the full return policy below to confirm eligibility. If there are extenuating circumstances and your part(s) do not meet the standards above, please contact us for information on how to proceed.I have reviewed the policy and would like to request Return Authorization.
Customers have 30 days from the date of purchase to make a return. Once we have been contacted and have authorized the return, we will issue return instructions. Customers who attempt to return any item(s) without authorization will have the item(s) refused upon receipt, or will incur a 50% restocking fee. Customers can apply for return authorization via our Returns Center Return Application.
In addition to getting return authorization, we must also receive the returned item(s) in ‘resalable’ condition. This means that the returned item(s) must be received in the original packaging and in unused/uninstalled condition‡.
Customers attempting to return non-returnable items‡ and/or items which do not meet the terms specified in the policy, forfeit the item(s) and Thrifty Appliance Parts is under no obligation to return said item(s). Upon inspection, if the return is determined to not be resalable, we will decline the refund and dispose of the item(s).
Customers returning any item(s) due to reasons that we are not at fault for will incur a restocking fee for 20% of the item(s) cost. If applicable, this fee is deducted from the refunded or credited total. In addition, Thrifty Appliance Parts is not responsible for refunding any shipping costs incurred from initially shipping the item(s) or by returning the item(s).
Thrifty Appliance Parts has the right to refuse any unauthorized package. Refused unauthorized packages will be returned to the sender, whom is responsible for additional shipping costs incurred by shipping the unauthorized package back.
Any unauthorized package that does not get refused and is received by our warehouse will incur a 50% restocking fee that is deducted from the refund total.
USED & INSTALLED ITEMS‡
Electrical and gas related items are not returnable if there are visible signs of use/installation that would prevent us from being able resell the item in “New / Unused” condition.
Electrical items are considered installed when the terminals, wires, and/or harnesses have been attached to the appliance. Electrical items that have been “plugged-in” but have not had power applied to them are still considered installed. All electrical items returned are inspected by technicians for signs of installation.
Gas components are considered installed once the gas lines or electrical connectors have been attached. Gas components include, but are not limited to, items such as gas valves, pressure regulators and safety valves. All gas components returned are inspected by technicians for signs of installation.
Any returned items(s) determined to be used or installed will be disposed of and will not be eligible for a refund.