ABOUT MY ORDER
Can I edit or cancel my Order?
Once an order is placed, it is automatically sent to processing. We do this so we can ship your order as soon as possible. Unfortunately, this means that we are unable to cancel or edit an order after it has been submitted. We apologize for this inconvenience, and encourage you to speak with us if you have any questions or concerns prior to placing an order.
Where is my order?
You can see the status of your order from the orders page of your account. Once there (if your order has shipped), you can click on your order number to see the tracking link. Click on the tracking number link to see where your order is. If you would like to get notifications sent to you as your order moves, see the MOVEMENT NOTIFICATIONS box below to see how to set it up.
Don't have an account yet? No problem, it's super easy. Just click here and submit your email address. Be sure to use the email address associated with your order. Once submitted you will receive an email to set your password. Once your password is set your account is ready to go.
Once your order has begun shipping, you can get real time updates on the movement of your order. To set this up, click on the tracking code link included in the shipping notification email we sent you. This will take you to the carrier's tracking page with the estimated delivery date. Underneath the expected delivery date, click on the Text & Email Updates link to select how you would like to be notified and fill in either your email or phone number. Learn more about USPS notifications here.
Why is My Order Delayed?
Carriers can be impacted by varied events in certain areas. Check for known shipping delays in your area using the links below.
My Tracking Shows Delivered, But I Have Not Received My Order Yet
If your tracking details show the package was delivered and you cannot locate it, we recommend waiting 48 hours following delivery confirmation as some tracking displays a delivered status prior to their arrival at the destination.
If it has been more than 48 hours following the delivery confirmation:
- Look for a notice of attempted delivery left by the carrier.
- Look around the delivery location for your package (On the porch, by your garage etc.)
- See if someone else in your household or a neighbor accepted the delivery.
- Verify the shipping address used by the carrier AND on your order was correct.
- Some packages travel through multiple carriers, double-check your mailbox or wherever you normally receive mail.
If your order is still missing after following the above, you will need to contact the carrier to report the missing package. Unfortunately, once an order is designated as 'Delivered' by the carrier we are unable to report it as missing. Please use the links below to report the missing package to the carrier.
USPS - Where Is My Package
FedEx - Report Missing Package
UPS - Where Is My Package
My Order Has Shipped, But Seems to be Held Up
If your tracking details show that the package has not moved after a couple business days, it can appear that your order has been held up in shipment. However, there are steps you can take to determine if your order is actually held up or if the tracking has not successfully updated. Select the carrier of your order below to see what steps you can take to locate your order.
Find my USPS Shipment Find my FedEx Shipment
I Received My Order Damaged / Missing Parts or Pieces
We're sorry that this happened. We understand how inconvenient it can be to have an appliance out of commission, and will work with you to get this resolved as soon as possible!
Please be aware that if you received an order that is damaged or missing parts and/or pieces, you must contact us within 3 days of receipt in order to claim that order. For damaged orders we will need pictures of the damage, including any damage to the packaging to verify and claim the damage with the carrier. For orders that are missing something, we will need pictures of the packaging and a picture of anything that was received with the order.
Once we have verified the missing or damaged parts, we will issue a replacement. It is our policy to send replacements for missing or damaged parts. We do not offer refunds in these situations. If you ordered multiple parts or a kit, please be aware that we will only replace the items that are missing/damaged and not the entire order.
I understand and would like to claim a damaged or missing part.
I Believe My Part is Defective
We're sorry that you're having problems with your part.
Please be aware that we will need your complete appliance model and serial number in order to review a warranty claim. We require this information because we have found that most of the time a part will go bad because the wrong part was installed to begin with. So, we must check to make sure this is not the case before we can proceed with the claim. Once the claim has been submitted we will review and respond to your claim via email.
Click here to review our limited warranty policy and complete a warranty claim.
ABOUT OUR PRODUCTS & SERVICES